Shop worry-free at millions of merchants, anywhere in the world.
With Visa's Zero Liability policy, you won’t be held responsible for fraudulent charges or unauthorised purchases made with your card or account information*. This means you can use your card to shop with total confidence, as you will always be protected against unauthorised use.
* Visa's Zero Liability policy covers Australian and New Zealand-issued cards and does not apply to ATM transactions, transactions not processed by Visa or certain commercial card transactions. Cardholders should notify their issuer promptly of any unauthorised Visa use. Please consult your issuer for additional details.
Review your monthly account statement and report fraudulent charges
Take the time to look at your monthly Visa statement, and let your financial institution know if anything appears incorrect so swift action can be taken.
Get quick resolution on your Visa card
If your account is compromised, Visa is committed to setting things right without further aggravation or inconvenience to you. Visa's cardholder protection policy requires all financial institutions issuing Visa products to extend provisional credit for losses from unauthorised card use within 5 business days of notification of the loss.
Get more information about Zero Liability
Call your issuing bank for their terms and conditions or for more information.
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