• Travel Support

Lost your Visa card?
In New Zealand, call 0800 44 3019.
When overseas, call +1 303 967 1090 toll-free*.


No matter where you are in the world, Visa’s Global Customer Assistance Services (GCAS) representatives can provide multilingual assistance 24 hours a day, 365 days a year. GCAS can help you block your Visa card within 30 minutes once it has been reported stolen or lost, protecting you against fraudulent transactions. GCAS can also provide emergency cash and Visa card replacement services wherever you are in the world.

*Calls are toll-free through the local operator. Calls made through mobile phone networks may incur additional charges.

Find a local toll-free number

How to look up ATMs

  • Go to www.visa.com/atmlocator or www.visa.com/atmlocator/mobile
  • Enter a street address, city and state, or point of interest, or select ‘Locate Nearby’ on your mobile device
  • Click on ‘Directions’ to see walking or driving directions to the closest ATM
  • Specify a starting point to map a route from where you are or from your travel destination

Open ATM Locator

Using your Visa card when you travel is safer than carrying large amounts of cash. Plus, paying with Visa lets you enjoy Visa’s exchange rate. This frees you from the need to compare and calculate exchange rates. Estimate your exchange rate in another currency here.

Open calculator

  • Load multiple foreign currencies on one card, locking in exchange rates before you go.
  • Use it anywhere that accepts Visa – at over 40 million merchants and 2.5 million ATMs globally. (Merchant numbers as of Aug 2016, ATM numbers as of Dec 2015)
  • Enjoy chip and Pin protection, and protection against unauthorised transactions with Visa’s Zero Liability Policy*.
  • As pre-paid travel cards are not linked to your debit account your holiday money is protected.
  • 24/7 Visa Global Customer Support to help with emergency cash and Visa card replacement services wherever you are in the world.
  • Get a Visa Travel card at ANZ, Australia Post, Commonwealth Bank, St.George, STA Travel, Velocity, Westpac.

Lost your Visa card while overseas?

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